Effective internal control requires a department to purchase supplies on its own

Which of the following is not an example of a company pursuing a blue ocean strategy?

a. Starbucks in the coffee house industry b. FedEx in overnight package delivery c. Nordstrom in the retail industry d. Cirque de Soleil in the live entertainment industry e. eBay in the online auction industry

Agent Bill has decided to use a new time management strategy while making sales presentations. To save time he decides to not answer a client's question the first time it is asked. Instead he answers them only if they are asked a second time. This way he can make it to his next appointment on time. Professional insurance organizations would consider this to be:

A. A smart and ethical strategy B. An unethical practice C. Not in violation of their codes of conduct D. None of the above