The budget variance is calculated as:
A) Earned value minus planned value.
B) Planned value minus actual cost.
C) Earned value minus actual cost.
D) Cost minus planned value.
C
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A sales person of a manufacturing company has qualified a number of leads. Which of the following is most likely the next step in the selling process?
A) calling on all the prospects one by one B) closing the deal with the most promising prospect C) learning as much as possible about the qualified prospects D) handling all objections raised by the prospects E) narrating the "value story" to the buyer
Building high-morale organizations and building communication networks that include employees are both elements of:
A) ISO 9000 certification. B) Six Sigma certification. C) employee empowerment. D) Taguchi methods. E) the tools of TQM.