Building high-morale organizations and building communication networks that include employees are both elements of:

A prospect calls a broker and asks about a farm property that he wishes to buy. The broker says he does not have a listing on that property, but that he will check into it. He calls the owner of the farm and says that he has an interested buyer. However, the owner of the farm says the property is not for sale. One week later, the broker learns that the owner of the farm sold the property to the prospect. The broker:

A. is entitled to a reasonable commission from the buyer B. may sue the seller for a reasonable commission C. is entitled to a reasonable commission from the seller D. is not entitled to a commission

________ refers to data, information systems, and advice services that the seller offers to their buyers

A) Sales force relationships B) Customer relationships C) Open source technology D) Customer training E) Customer consulting