Most people employed in the fast-paced business world, which is constantly changing, will adopt or discard values quickly

Which of the following statements is typically correct concerning the break-even probability of collection for repeat sale customers?

A) Break-even probability is higher than for single sale customers. B) Break-even probability is lower than for single sale customers. C) Sales should never be refused for customers offering the potential of repeat sales. D) The break-even probability does not change between single sale and repeat sale customers.

Service companies can differentiate their service delivery by ________

A) using symbols and logos B) instituting a hierarchical organizational structure C) offering innovative product features D) de-emphasizing branding E) having more able and reliable customer-contact people