How can the knowledge of cross-cultural listening differences affect a person's ability to conduct international business?
What will be an ideal response?
Research by Richard Lewis has revealed that listening is not uniform across
cultures. For example, the French tend to listen for information, Germans for
information and technical details, and people in Arab cultures tend to listen for knowhow.
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Lorenzo is being interviewed for a customer service position at a retail store. The interviewer asks him to provide a specific example of his customer service skills. The interviewer is asking Lorenzo to __________.
A. provide details of his educational and work background B. list all the customer service traits that he possesses C. tell a brief descriptive story that demonstrates a time he provided excellent customer service D. pretend he is serving a customer and act out how he will assist him or her
Today's highly competetive business environment has contributed to increased customer focus and an outside-in marketing orientation
Indicate whether this statement is true or false.