Which of the following constitutes an agency?

Defensive communication often occurs because the receiver is attempting to

A) create communication barriers. B) confuse the sender. C) impress the sender. D) protect his or her self-esteem.

With regard to the grapevine and rumors, a manager should try to ________

A) ignore it B) destroy it C) limit its range and impact D) use it to her advantage E) encourage its use