E. F. Codd developed the relational data model during the 1970s

A cosmetics store sees to it that customers who walk in are assisted by store personnel. These personnel are trained to ask customers questions, find out what they want, and make suggestions accordingly

Which of the five determinants of service quality is reflected here?

If a performance measure in the customer perspective of the Balanced Scorecard was customer loyalty, then a driver from the process perspective would MOST likely be:

A) implementing cutting-edge technology. B) repeat sales. C) high-quality production processes. D) increased profits.