If a performance measure in the customer perspective of the Balanced Scorecard was customer loyalty, then a driver from the process perspective would MOST likely be:

A) implementing cutting-edge technology.
B) repeat sales.
C) high-quality production processes.
D) increased profits.

C

Business

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If a researcher wanted the respondent to simply answer a question with no additional information, he or she would likely use a(an):

A) unaided open-ended format B) aided open-ended format C) response probed format D) continuous response format E) categorical, close-ended format

Business

In recent years,

a. violence in labor disputes has all but disappeared. b. the incidence of strikes has been almost steadily decreasing. c. the use of facts in bargaining has grown. d. All of the above.

Business