A cosmetics store sees to it that customers who walk in are assisted by store personnel. These personnel are trained to ask customers questions, find out what they want, and make suggestions accordingly
Which of the five determinants of service quality is reflected here?
The determinant of service quality that is reflected here is the empathy. The outlet not only cares about its customers, but also gives them individualized attention.
You might also like to view...
An acceptance sampling plan is to be designed to meet the organization's targets for product quality and risk levels. Which of the following is true?
A) n and c determine the AQL. B) AQL, LTPD, ? and ? collectively determine n and c. C) n and c are determined from the values of AQL and LTPD. D) ? and ? are determined from the values of AQL and LTPD. E) None of the above is true.
A logical data mart is a(n):
A) data mart consisting of only logical data. B) data mart created by a relational view of a slightly denormalized data warehouse. C) integrated, subject-oriented, detailed database designed to serve operational users. D) centralized, integrated data warehouse.