In a consignment, the dealer-consignee is often referred to as a(n):
A) remainder

Abel is considering whether or not to get an e-reader. He has read online reviews of three different kinds of readers and has talked with two friends who own e-readers. Abel is at the awareness stage of the new product adoption process

Indicate whether the statement is true or false

Which one of the following is not recommended for dealing with a difficult person?

a. Concentrate on "we" statements. b. Concentrate on "you" statements. c. Design an action plan for working with the difficulty. d. Listen to the difficult person's proposed solution to the problem.