Which one of the following is not recommended for dealing with a difficult person?

a. Concentrate on "we" statements.
b. Concentrate on "you" statements.
c. Design an action plan for working with the difficulty.
d. Listen to the difficult person's proposed solution to the problem.

b

Business

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A new company called LidRock is prospering because it figured out a novel way to get music, video games, and movies into the hands of consumers: on mini-CDs tucked into the lids of soft drinks. LidRock is focusing on which one of the four Ps?

A) product B) price C) promotion D) place E) profit

Business

Several different values can be considered when determining how much insurance should be carried on a dwelling (the Coverage A limit of the Homeowners 3 policy). The appropriate value that should be used is:

A) the home's market value. B) the home's actual cash value. C) the home's appraised value for property tax purposes. D) the home's replacement cost.

Business