Editing dissimilar sounds in speech is easier than editing similar sounds

In Chapter One, sociolinguist Deborah Tannen claims that

a. electronic mail can deepen the quality of relationships. b. electronic mail makes interpersonal communication more impersonal. c. everyone prefers face to face communication rather than electronic mail. d. relationships cannot be maintained using electronic mail. e. all of the above are claimed by Tannen.

________ refers to the perceived character, intelligence, and goodwill of a speaker.

A. Pathos B. Ethos C. Logos D. Mythos