In Chapter One, sociolinguist Deborah Tannen claims that
a. electronic mail can deepen the quality of relationships.
b. electronic mail makes interpersonal communication more impersonal.
c. everyone prefers face to face communication rather than electronic mail.
d. relationships cannot be maintained using electronic mail.
e. all of the above are claimed by Tannen.
Answer: a
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A. Can't or won't confront problems with members B. Don't help members with work C. Do not have expertise in the task D. All of the above E. None of the above
If you want to have empathy with your teammates, it's important to remember that:
A) Empathy should be complete and unchanging B) Empathy occurs intuitively and immediately C) Empathy requires learning another's perspective D) All of these choices E) None of these choices