Poaching employees from other companies is likely to occur where there is a labor shortage for a particular type of worker.

Which of the following is one of the internal factors that have a major effect on the performance of salespeople?

A) changes in technology B) the quality of the sales management C) economic shifts D) changes in customers' tastes and buying behavior

________ are used to predict sales and profits from the prospective new product launch and to make certain that marketing, distribution, and production skills are developed before full-scale operations begin

A) Product use tests B) Market tests C) Sales forecasts D) Concept generation tests