Available-for-sale (AFS) investments that are expected to be held longer than a year are reported as ________

The purpose of the follow-up communication between customer and salesperson is to express thanks for the order and to:

A) introduce related products B) complete the call card form C) request referrals for other prospects D) determine if the customer is satisfied E) ask for full payment from the customer

While shopping to purchase a new car, Anita narrows her alternatives to three cars. She compares each attribute-by-attribute, and then finally chooses the one car that has, on balance, the best overall mix of features. Her preferred car is inferior to the other cars on a couple of attributes, but Anita allowed the car's superior performance on the other attributes to make up for its

disadvantages. What type of heuristic did she use? a. compensatory heuristic b. dual-coding heuristic c. affect-referral strategy d. noncompensatory heuristic e. lexicographic model