This contains internal instruction sets needed by the computer to start up properly:

Frank starts his calls by saying, "Hi, this is Frank, it is good to hear from you but I have only ten minutes to talk." This is an example of?

A. Returning nonurgent calls in batches B. Identifying time limits C. Developing a phone screening D. Poor phone etiquette

Mass communication plays an important role in influencing our attitudes and opinions. Our definition of mass communication is changing. Which of the following characterizes a change in our definition of mass communication as a result of new technologies?

A. Mass media have become a debating ground for our values and beliefs. B. The Internet creates new configurations of components of communication. C. The Internet restricts the limited access of news writing to professional journalists. D. The boundary between mass and interpersonal communication is more clearly defined.