Frank starts his calls by saying, "Hi, this is Frank, it is good to hear from you but I have only ten minutes to talk." This is an example of?

A. Returning nonurgent calls in batches
B. Identifying time limits
C. Developing a phone screening
D. Poor phone etiquette

Answer: B

Communication & Mass Media

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Communication & Mass Media

In which situation below can you be most casual about your language?

A. at the dinner table with relatives during a religious holiday B. telling your own young children how to use the computer C. with your best friends on a vacation D. asking directions from a well-dressed stranger at the airport

Communication & Mass Media