Individuals with high levels of emotional intelligence rarely display the qualities needed to be successful in sales because they appear untrustworthy

____ are those costs that an organization can easily measure in dollars.

a. Intangible costs b. Direct costs c. Tangible costs d. Indirect costs

CRM software can most likely help a salesperson to:

A) develop better presentation skills B) negotiate long-term contracts C) fulfill commitments to customers D) increase transactional sales E) implement the marketing mix