A reading service for visually impaired people requires each reader applicant to prepare and submit a one-hour interview tape of material chosen by the service to determine whether the reader has pleasing vocal characteristics and is accent-free so that it is not necessary to use the same reader every time. The reading service is trying to limit problems associated with which service characteristic?

Maximizing the market value of firm equity and which of the following are mutually exclusive?

A) Maximizing market value and a safe and happy work place are mutually exclusive. B) Maximizing market value and good relationships with the local community are mutually exclusive. C) Maximizing market value and customer satisfaction are mutually exclusive. D) None of the above is mutually exclusive with maximizing the value of market equity.

Which of the following is LEAST likely to be considered when OSHA calculates a penalty?

A) size of business B) compliance history C) gravity of violation D) legal representation