Which of the following should be included in speaking notes: the central idea or the specific purpose statement?
A) both the central idea and the purpose statement
B) neither the central idea nor the purpose statement
C) the purpose statement only
D) the central idea only
Answer: D
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Conflict management skills include _______________
a. managing everyone's emotions. b. describing behaviors rather than evaluating the person. c. parrot the messages. d. using your "expert" communication to resolve the conflict.
Alice was going through a tough time and could not pay her credit card bills. She called the credit card company, explained her situation, and asked them to waive the late fees
The company would not waive the charges, stating that it was against their policy. Alice decided to close her account. What caused the company to lose a customer? a) Robotis b) Coldness c) Apathy d) Proximity