Conflict management skills include _______________
a. managing everyone's emotions.
b. describing behaviors rather than evaluating the person.
c. parrot the messages.
d. using your "expert" communication to resolve the conflict.
b
Communication & Mass Media
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A small, repetitive movement or "physical filler phrase" is
called a a. fidget. b. twitch. c. jitter. d. twinge. e. tick.
Communication & Mass Media
Padma's sister has passed away. At the funeral, Padma plans to give a speech honoring her sister's life. Which type of speech will Padma be giving?
A. a eulogy B. a dedication C. a sermon D. a nomination
Communication & Mass Media