A company that adapts its marketing to foreign differences without deviating very much from its experience is following a customer orientation

The sales management process begins with ________

A) developing the sales force strategy B) setting sales force objectives C) recruiting and training the sales force D) motivating the sales force E) evaluating the sales force

Which factor specifies that organizations must ensure that acceptable support capabilities and personnel are available, especially for mission-critical applications, to rapidly solve technical issues when they arise?

A) Scalability B) Reliability C) Openness D) Costs