Which factor specifies that organizations must ensure that acceptable support capabilities and personnel are available, especially for mission-critical applications, to rapidly solve technical issues when they arise?

An agency relationship can be established by all of the following except:

a. agent volunteering. b. oral agreement. c. implied statement of law. d. agreement of principal

Insurers offering variable annuities charge a number of expenses. One category of expenses is to pay the fund manager and to pay brokerage fees. This expense is the

A) investment management charge. B) administrative charge. C) surrender charge. D) front-end load.