A portion of a manager's job, especially at lower organizational levels, may entail duties that are often more clerical than managerial

With respect to the "six brand building blocks," brand ________ describes the relationship customers have with the brand and the extent to which they feel they're "in sync" with it

A) imagery B) judgment C) resonance D) salience E) performance

The use of technology and current information __________the provision of excellent

customer service. a. minimally enhances b. has neutral benefit to c. greatly facilitates d. none of the above