According to Herzberg, when an extremely dissatisfied employee gets an improved salary and working conditions, he or she ________
A) becomes more motivated and more satisfied
B) becomes less motivated and less satisfied
C) becomes more dissatisfied, and his or her motivation increases
D) becomes less dissatisfied, and his or her motivation is unaffected
Answer: D
Explanation: In Herzberg's view, dissatisfaction is not involved with motivation. Factors that cause dissatisfaction can be improved, which will decrease dissatisfaction but at the same time will not affect motivation one way or another. Putting these ideas together, the choices regarding becoming more motivated and more satisfied as well as becoming less motivated and less satisfied can be eliminated as correct answers because both involve motivation. The choice regarding becoming more dissatisfied and increasing motivation simply gets the situation wrong, as dissatisfaction would not increase. This leaves the correct response, which indicates that dissatisfaction would decrease and motivation would not change.
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