What type of carriage by aircraft does the Montreal Convention apply to?

_____________ is a strategic approach to communicating the brand and company message to targeted customers in ways that are clear, concise, and consistent and yet are customizable as needed to maximize the impact on a particular audience.

A. Buzz marketing B. Promotional campaign C. Integrated marketing communications D. Media buying E. Sales promotion

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

A. Customer-facing processes B. Business-facing processes C. Industry-specific customer-facing processes D. All of the above