Effective planning of fixed overhead costs includes ________
A) planning day-to-day operational decisions
B) eliminating value-added costs
C) determining which products are to be produced
D) choosing the appropriate level of capacity
Answer: D
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Reducing the price by unbundling some items is an effective technique a salesperson can use with a buyer who uses which of the following tactics?
A) budget limitation tactic B) take-it-or-leave-it tactic C) let-us-split-the-difference tactic D) "if...then" tactic E) "sell low now, make profits later" tactic
Ask ________ to solicit opinions, insights, and information; ask ________ to elicit yes or no answers
A) indirect questions; direct questions B) closed questions; open-ended questions C) open-ended questions; closed questions D) reflective questions; descriptive questions E) indirect questions; open-ended questions