Which of the following forms of communication most likely deals with body movements, the intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver?
A) written communication
B) downward communication
C) nonverbal communication
D) lateral communication
E) upward communication
C
Explanation: C) Nonverbal communication deals with body movements, the intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver. Downward, upward, and lateral communication may or may not be nonverbal.
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Which of the following statements accurately describes what demographers are calling the "boom-boom effect"?
A) Consumers are demanding more "bang for their buck." B) Baby boomers still rule the marketplace. C) Generation Y and their concern about environmental issues will dominate the market in the future. D) Products that appeal to 21-year-olds also appeal to baby boomers. E) Companies must gain success quickly.
List the six options for service delivery (three natures of interaction between the customer and service organization; two availabilities of service outlets) and provide an example of a service that falls into each category
What will be an ideal response?