List the six options for service delivery (three natures of interaction between the customer and service organization; two availabilities of service outlets) and provide an example of a service that falls into each category
What will be an ideal response?
Single Site Multiple Sites
Customer goes to the service organization theater bus service
Service organization comes to customer house painter mail delivery
Remote transaction credit card telephone
You might also like to view...
The spiral of silence theory suggests that ________
A) communications that work well depend on silence and nonparticipation of a huge, silent majority B) people seek out messages that are consonant to their own attitudes and avoid messages that are dissonant to their own attitudes C) public relations comes into play in the encoding and decoding stage of the communications process D) ideas evolve gradually to the public at large by moving in concentric circles from great thinkers to the politically inactive
In response to a stressor, men are more likely to tend and befriend, whereas women are more likely to show the fight-or-flight response
Indicate whether the statement is true or false