Kotter's model of change management involves building a coalition of supporters for a change initiative

The concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards is called

A) performance quality. B) total quality management. C) quality reliability. D) quality ownership. E) a quality circle.

An investor views a high debt­to­equity ratio and a low times interest earned as a favorable sign of a company's abilities to meet its long-term obligations

a. True b. False Indicate whether the statement is true or false