The concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards is called
A) performance quality.
B) total quality management.
C) quality reliability.
D) quality ownership.
E) a quality circle.
Answer: D) quality ownership.
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Which of the following benefits with respect to a customer's service needs and expectations must a business consider to determine if a channel system is viable?
A) product quality B) product assortment C) availability/delivery D) product form E) image benefits
Use the earned value table for Project Makeready to determine the schedule variance
Activity 7 14 21 28 35 42 49 Plan % Complete Install fixtures 325 250 575 100% Refinish floors 550 85 635 100% Replace doors 350 275 625 100% Complete tiling 1,200 565 1,765 80% Install back door 875 225 1,100 70% Landscaping 200 350 550 25% Monthly Plan 325 800 435 1,475 1,440 425 350 5,250 Monthly Act 550 550 550 1,100 1,650 550 1,100 A) -$1,896 B) -$1,096 C) -$800 D) -$206