The only way that others know we are listening is through our feedback.

Listeners resist persuasion quite often because change is too much trouble

Indicate whether the statement is true or false

Which technique is used for helping groups and teams recognize and examine big issues that affect the group or organization and can be useful in categorizing the issues in the order of internal as well as external factors that influence them?

a) SWOT Analysi b) Is/Is Not Analysis c) PROMOD technique d) Action chart