Listeners resist persuasion quite often because change is too much trouble

Research has shown that men are reluctant to provide sensitive emotional support because

they _______. a. don't want to get involved in someone else's problems b. don't want to appear feminine c. aren't inherently nurturing d. lack the appropriate interpersonal skills

In 2005, a woman in San Jose was arrested and accused of putting a human finger in her Wendy’s chili and claiming she found it there. The type of crisis that Wendy’s faced is classified as:

a) mega damage. b) an organizational misdeed. c) human breakdown. d) rumor.