For which of the following technologies did the Federal Communications Commission force industry to create a working group to resolve a conflict over standards?

The term that refers to socially shared expectations of appropriate behaviors, like how to greet a friend, is

A) values. B) norms. C) social practices. D) roles.

_____ refers to a gap between self-perception and reality.

a. Interdependence b. Attribution c. Incongruence d. Disposition