An appraisal is used to determine which of the following?

Coca-Cola is the best known brand name in the world. The name has a high perceived quality and high brand loyalty among soft drink users. The company has developed the brand name for over 100 years. Which of the following does Coca-Cola have?

a. a valuable brand quality standard b. a valuable brand loyalty hierarchy c. a valuable evoked set d. a valuable brand equity

Sally successfully completes a course in resilience training, so she now knows how to steel herself against difficult situations instead of becoming overly stressed

Indicate whether the statement is true or false