Discuss the value-added perspective on quality
What will be an ideal response?
A customer-based perspective on quality that is used by services, manufacturing, and public sector organizations involves the concept of value. A value-added perspective on quality involves a subjective assessment of the efficacy of every step of the process for the customer. A value-added activity can be pinpointed by asking, "Would this activity matter to the customer?" In other words, in most cases, a value-added activity will have economic value to the customer.
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Briefly describe the circumstances in which the yardstick approach would be particularly useful for organizing your proposal, and provide an example of a report that would benefit from this organizational approach
What will be an ideal response?
When delivering bad news to employees, which of the following would be the most appropriate channel of delivery?
A) Social networking site B) Email C) In person D) Via telephone E) Formal written documents