When delivering bad news to employees, which of the following would be the most appropriate channel of delivery?
A) Social networking site
B) Email
C) In person
D) Via telephone
E) Formal written documents
Answer: C
Explanation: C) Selecting the right combination of medium and channel is critical. For instance, experts advise that bad news for employees be delivered in person whenever possible, both to show respect for the employees and to give them an opportunity to ask questions.
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You should credit your sources when you
A) quote B) paraphrase C) borrow ideas D) all of the above
In a business setting, the term noblesse oblige refers to:
A. a benevolent behavior that is considered the responsibility of successful enterprises. B. obliging a government official with the expectation of a reciprocal favor. C. rich corporations abusing their power for private gain. D. preferential treatment received by successful companies from governments. E. tax exemptions that are given only to local companies but not to foreign companies.