Explaining negative news in the body of your message
A) is required in all negative messages.
B) adds unnecessary verbiage to the message.
C) is guaranteed to confuse even the most conscientious readers.
D) is required for external audiences but isn't useful for internal audiences.
E) is often helpful when you're writing to an important customer.
Answer: E
Explanation: E) In most cases (but not all), you should provide an explanation. A carefully worded explanation won't confuse your audience, no matter whether it's internal or external. When you're writing to an important customer, a detailed explanation in a negative message can help you maintain that business relationship.
You might also like to view...
From the seller's perspective, a discount that a seller may offer the buyer for early payment.
What will be an ideal response?
A buyer purchased a vacant lot in a new subdivision and asked the salesperson to recommend a builder. The BEST course of action for the salesperson would be:
A. Recommend a builder who would pay a referral fee to the salesperson. B. Suggest several builders and have the buyer make the choice. C. Recommend the builder with whom the salesperson has worked with preciously. D. Recommend the builder who has built the most homes in the subdivision.