From the seller's perspective, a discount that a seller may offer the buyer for early payment.

Which of the following direct marketing methods has the highest response rate?

A) direct mail B) telemarketing C) catalogue marketing D) direct e-mail

Which of the following documents lists the operations necessary to produce the component with the material specified in the bill of material?

A) an engineering drawing B) an assembly drawing C) a route sheet D) an assembly chart E) an operations chart