The maximal-flow model might be of use to an engineer looking for spare capacity in an oil pipeline system

In most cases, the first step in the initial "thinking about it" phase of the entrepreneurial process is ________.

Fill in the blank(s) with the appropriate word(s).

Brand mantras typically are designed to capture the brand's points-of-________, that is, what is unique about the brand

A) conflict B) parity C) inflection D) difference E) presence