Compute the employees' FICA-OASDI

The success of the Tom Dennis Ford dealership has been built largely on return customers and word-of-mouth recommendations

The majority of sales are made to customers who previously purchased a vehicle at the dealership or who know someone who had a positive experience of purchasing a vehicle there. The sales force at the Tom Dennis Ford dealership most likely knows that using high-pressure selling is ineffective if the dealership wants to ________. A) achieve short-term gains B) move last year's models C) obey local and federal law D) build long-term customer relationships E) maintain a database of local customers

Gina's Nail Salon is serious about pleasing its customers. Employees are trained to immediately and pleasantly respond to any customer complaints, and they are empowered to offer discounts and free add-ons to customers who believe they have received

anything less than the best service. Gina's Nail Salon focuses on ________. A) quick service recovery B) differentiating its product offerings C) tangibles D) assurance E) product improvement