Gina's Nail Salon is serious about pleasing its customers. Employees are trained to immediately and pleasantly respond to any customer complaints, and they are empowered to offer discounts and free add-ons to customers who believe they have received
anything less than the best service. Gina's Nail Salon focuses on ________.
A) quick service recovery
B) differentiating its product offerings
C) tangibles
D) assurance
E) product improvement
A
Business
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A learned predisposition to respond to an object or class of objects in a consistently favorable or unfavorable way is a(n) __________. (One word)
Fill in the blank(s) with the appropriate word(s).
Business
The land description method that makes reference to sections, townships, and ranges is the:
A. government survey method B. recorded map method C. metes and bounds method D. Torrens system
Business