With an unlimited amount of funds, a firm could accept all positive NPV projects. However, with limited budgets, managers are forced to accept some positive NPV projects while rejecting others
What overall financial rule should managers follow when choosing the portfolio of projects to accept? Why?
What will be an ideal response?
Answer: Managers should maximize the NPV of the portfolio of accepted projects. NPV measures the total financial benefit to existing shareholders. Other techniques are flawed in some fashion. For instance, IRR measures the return per dollar spent, but does not necessarily maximize the total return to shareholders.
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Differentiate between the three types of staffing policies used by international companies. What are the advantages of each?
What will be an ideal response?
Inputs to speech analytics include all of the following EXCEPT
A) written transcripts of calls to service centers. B) recorded conversations of customer call-ins. C) live customer interactions with service representatives. D) videos of customer focus groups.