Coding income and expense accounts facilitates identifying and summing amounts at month's end

Which of the following would allow a company to monitor what stakeholders are saying about the company on social media sites?

A) Facebook "likes" B) Automated reputation analysis C) Twitter feeds D) Blog threads E) Stock prices

________ are people within a reference group who, because of special skills, knowledge, personality, or other characteristics, exert social influence on others

A) Opinion leaders B) Late mainstream adopters C) Strangers D) Barnacles E) Lagging adopters