Before Margie went to an important meeting
with a potential customer, she decided to spend some time inquiring about her audience. She discovered that her audience was primarily males, that they are all from the United States, they all have master's degrees, and that the average age is approximately 55 years old. Margie was .
A. identifying her purpose
B. qualifying her customers
C. reflectively thinking
D. developing her central idea
Answer: B
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Active listening is one of the best ways to avoid which type of conflict?
a) Pseud b) Simple c) Ego d) Personality
Which of the following theories argues that people experience a kind of mental discomfort when confronted with new information, and as a result, they consciously and subconsciously work to limit or reduce that discomfort?
A. two-step flow theory B. limited effects theory C. dissonance theory D. attitude change theory