In 2015, approximately what percentage of Internet users over the age of 14 made a purchase at an online retail store?

Measuring performance based on sell-through is often justified on the grounds that the manufacturer's sales force does not control sell-in

Indicate whether the statement is true or false.

________ shows the difference between actual customer expectations and management's idea or perception of customer expectations

A) Gap 1 B) Gap 2 C) Gap 3 D) Gap 4 E) Gap 5