________ shows the difference between actual customer expectations and management's idea or perception of customer expectations

If you send your résumé by email, ________

A) including your cover letter in the body of the email message is considered more formal than attaching it to the email B) cover letters included in the body of an email can be problematic for recipients who read their email on mobile devices C) you should save your attachments in pdf format if a file type is not mentioned specifically D) you should not attach your résumé and cover letter as two separate files; instead, combine them in one document E) your cover letter may be inadvertently overlooked if you choose to include it in the body of the email instead of as an attachment

Earnings available for common stockholders is calculated as net profits ________

A) before taxes minus preferred dividends B) after taxes minus preferred dividends C) after taxes minus common dividends D) before taxes minus common dividends