________ is a broad category of software that includes viruses, worms, Trojan horses,spyware, and adware

Neoclassical structures aim to centralize decision-making authority by removing boundaries that impede the decentralization of decision making

Indicate whether the statement is true or false

CRM systems provide unique, real-time experiences to the consumers based on their ________; namely, their physical location and current needs

A) core process B) context C) profile D) situation