The challenge for those working in diverse groups is to maximize the benefits of diversity while maximizing potential costs

_____ is the miscommunication pattern that occurs when the sender's and receiver's meanings are not the same

Fill in the blank with the appropriate word.

When interacting with people, Miranda is concerned with the other person's self-image, yet she also wants the other person to like her. According to face-negotiation theory, Miranda has ______.

A. mutual face concern B. negative face for other C. positive face concern D. self-face assertion