Explain the components of planning
What will be an ideal response?
A plan is an expression of the actions you intend to take and the objective you hope to accomplish in the future. It can be expressed either verbally (informally) or in writing (formally). Plans consider the resources and people available, the nature of the work that will be accomplished, and the environment in which the work will be performed. Planning helps us to bring order to complicated, chaotic situations. However, the basic reason why we plan is to anticipate the future, about which we are uncertain.
Planning is not just the manager's job; planning is something that all employees do. The more employees plan, the more responsibility they take for getting their work done. This is good for two reasons. First, managers do not have time to plan every detail of work for every employee. Second, in some situations, employees are better able to plan the technical details of the work than their managers are because of the nature of the job.
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A drawback of service blueprints is that they cannot give managers the opportunity to identify potential fail points in the process where there is a significant risk of things going wrong and diminishing service quality
Indicate whether the statement is true or false
A company that wants to be proactive and decrease unethical temptation should have and enforce:
A) Corporate culture B) An ethics statement C) Politics D) All of the above E) None of the above